“What’s your point?” If you’re talking and someone (me, for example) interrupts you to ask this, it may feel jarring and rude, but it’s actually a good sign. It means…
Posts Taggedcommunication
How to have more productive conversations
The other day, I was coaching two super-smart co-founders who need to improve their communication with each other if their company is going to thrive. One of the behaviors they…
“I See You.” How to Catch People Doing Things Right…
I was coaching a healthcare executive who’s caught between a rock and a hard place. The staff at his hospital are unhappy and at one point threatened to quit en…
What A Flight Attendant Can Teach Us About Creating Certainty in An Uncertain World
Recently, on a cross-country flight from New York to California, the flight attendant announced: “We’re heading into a thunderstorm so the seatbelt sign will be on for the next 45…
10 Tough-Love Rules For Writing Compelling Email
Crazy, isn’t it, how much of our work revolves around email these days. As the sheer volume has increased, the cumulative effect of unnecessary back-and-forth is keeping us chained to…
The Three C’s of Relationships
Relationships – though it sometimes seems like we can’t live with ‘em, I doubt we’d want to live without ‘em. With their vast range of emotions, they provide the delicious…