A healthcare executive was in a tough spot.
His hospital staff were all threatening to quit.
They felt unappreciated, taken for granted.
“But what else can I do?” he asked.
🤷🏽 If he’s not vigilant about safety and compliance, patients die.
🤷🏽 It takes time to have 1:1s with each team member.
🤷🏽 He’s already working 14+ hour days.
“I’m really good at noticing what people aren’t doing right,” he told me sheepishly.
“Great,” I said. “You’ve developed the ‘noticing’ muscle. Now start noticing what they ARE doing right.”
And just tell them what you see:
👉🏻 “You’re a calming influence in the meeting.”
👉🏻 “You’re really on top of the details.”
👉🏻 “I see you helping out.”
Because here’s one thing I’ve learned working with 1,200 high performers: Most of them are self-critical and afraid of getting it wrong.
So when you acknowledge what they’re doing right, it shifts their focus — from “I hope I’m not screwing up” to “let me do more of what works.”
I know…it’s not easy.
But a little recognition goes a long way.
Try it for a week and see if magic doesn’t happen.
p.s. Developing this kind of mental agility is something high-growth leaders learn and practice in my Evolving Faster leadership program. If you’re ready to level up as leader, you can see if the program’s a good fit here.